1. The service
CartRevive is a Shopify application that detects abandoned checkouts and sends recovery messages, with optional automatic discount codes, on behalf of the merchant. By installing the app you agree to these terms on behalf of your store.
2. Pricing, trial, and billing
Your first recovered cart is free. A 14-day free period begins at your first recovery; after it ends, continued recovery requires a paid plan. All charges are billed through Shopify's billing system and appear on your Shopify invoice. You can cancel at any time from your Shopify admin. Plan prices and limits may change; existing subscribers are notified through Shopify's standard price-change flow.
3. Your responsibilities
Recovery messages sent through CartRevive are sent on your behalf, and you are the sender of record for marketing-law purposes. CartRevive enforces consent gates — messages go only to customers whose checkout indicated marketing consent — and you agree not to circumvent them. You are responsible for the content of message templates you customize and for complying with the laws that apply to your store and customers.
4. Data
We process customer data solely as your processor, as described in our Privacy Policy, which forms part of these terms. You retain ownership of your data; on uninstall it is deleted per Shopify's redaction schedule.
5. Service quality
We aim for high availability but do not guarantee uninterrupted operation, nor any particular recovery rate or revenue outcome — results depend on your store's traffic, products, and customers. The service is provided "as is" without warranties of any kind, express or implied.
6. Liability
To the maximum extent permitted by law, Merchantry Labs' total liability arising out of the service is limited to the amounts you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits.
7. Termination
You may terminate at any time by uninstalling the app. We may suspend or terminate service for abuse, non-payment, or violation of these terms, with notice where practicable.
8. Changes and contact
We may update these terms; material changes will be dated above and announced to installed merchants. Questions: support@merchantrylabs.com.