We answer your emails, chat, order questions and refunds in your brand's voice, while you grow the store.
Support is the first thing that breaks when a store starts working.
Complete customer service for your store: every channel, every ticket.
Every customer email answered fast, in your brand's voice.
Real-time answers that turn browsers into buyers.
"Where is my order?" handled with tracking details, instantly.
Requests processed by your policy, documented cleanly.
Repeat questions answered once, then automated into your FAQ.
Tagged, prioritized, and organized. Nothing slips through.
Send access, and we handle the rest.
Send your store link and where support hurts most: email, chat, or both.
Your policies, tone, apps, and FAQs, absorbed before the first reply goes out.
A full month of coverage at $5/hour. Keep us at $7-8/hour after, only if you love it.
"Working with Merchantry Labs made customer support much easier for our store. Highly recommended for any Shopify store that needs reliable support."
Hiring one in-house support agent costs $2,500-4,000/month. Your entire first month with us runs at $5/hour.
After the trial: $7-8/hour depending on volume
Start your trial monthMost stores run 2-4 hours of coverage per day: about $300-600 for your trial month, then roughly $420-950/month at the regular rate. No setup fees.
The things store owners ask us first.
Shopify stores only — mostly small and mid-size brands in the US, UK, and EU. Fashion and lifestyle stores are our sweet spot, but any Shopify store with real support volume is a fit.
Both. Most stores start with email, then add live chat once they see response times drop. We work inside your existing tools — Shopify Inbox, Gorgias, Zendesk, Gmail, whatever you use.
Yes. We process refunds and returns strictly by your policy, and answer order-status questions with real tracking data from your Shopify admin. Anything unusual gets escalated to you, never guessed.
Whatever your volume needs. Most stores run 2 to 4 hours of coverage per day. You can scale hours up for launches and sales, down for quiet weeks — weekly, with no penalty.
Send the form below (or email us). We reply within a day, review your store, and start your trial month at $5/hour. No contracts — if we're not a fit, cancel anytime.
Tell us about your store and we'll reply within one business day with a plan and your trial start date.